Abstracts by keywords: quality measurements
The quality assessment of medical care based on quality indicators plays an important role in the German health care system. The quality dimensions "Structure, process and result quality" developed by Donabedian in 1966 represent an established classification for quality indicators (1). Another way of classifying quality indicators is, for example, the throughput model according to Pfaff (2), which differentiates between input, throughput, output and outcome of the respective measurement objectives. In this context, measurement targets represent the event of the quality indicator to be measured. “Quality indicator” is not a protected term and is used by different actors in the healthcare system for a variety of issues. In inpatient care in particular, quality indicators are used to measure and depict the quality of care (3,4). Quality indicators are also increasingly used in the outpatient area (5-7) and across sector boundaries (8) to measure the effect of healthcare.
31.03.2015
In a previous article (see MVF 06/12) it was theoretically worked out that the Balanced Scorecard (BSC) approach can represent a helpful system for the performance management (PM) of networks in the healthcare system (cf. Pimperl et al. 2012) . This second article focuses on practical feasibility aspects. The aim is to use a case study in individual case design (see, for example, Yin 2003; Eisenhardt 1989) to discuss the development and implementation process in an integrated care system in the German healthcare system. The IV model Gesundes Kinzigtal serves as a case study.