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Abstracts by keywords: medical information

Service innovation in medical information

The digitalization of medicine makes it possible to detect diseases more quickly, monitor them better and take new findings into account promptly when making individual therapy decisions. The chemical and pharmaceutical industries are also facing this change, even though they are in the middle of the commercial economy in terms of digitalization in Germany. The current focus is primarily on the activities of Big Tech companies or digital healthcare start-ups and their approaches to drug development using big data or AI. However, little attention is paid to how the pharmaceutical industry, with its products that often require explanation, positions itself to communicate relevant information about its products and services to patients and medical professionals using digital tools and service innovations. The perspective of the patient without previous medical training must be taken into account, as well as the need for scientifically based information from medical professionals. The following comments are therefore dedicated to these new approaches to medical information.

28.07.2020

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