New quality transparency report from DAK-Gesundheit
22.08.2023 16:20
DAK-Gesundheit has published its new quality transparency report 2023. This is the third time that the health insurance company has evaluated the most important key figures on the quality and quantity of care and presents them transparently. The 64-page report highlights the areas of customer focus, service, benefits and digitalization. For example, DAK-Gesundheit alone received 10.7 million applications, invoices and measures for care services. 99.5 percent of the applications were approved. 1.6 million customers were actively advised about health insurance offers and services. The quality transparency report makes the work of DAK-Gesundheit public and comparable using concrete data.
“Our quality transparency report gives a picture of how we understand customer centricity,” says Andreas Storm, CEO of DAK-Gesundheit. “With this publication, we support the legal quality competition that politicians are currently preparing by setting indicators for better comparability of health insurance benefits and services. Because performance, the quality of supply and service are crucial for customers. That’s why we actively accompany and support this development to ensure greater transparency.”
Responsibility towards insured persons, society and the environment
The quality transparency report from DAK-Gesundheit is the responsibility of Kathrin Gronau, Chief Customer Officer (CCO), the health insurance company. “DAK-Gesundheit attaches great importance to assuming its responsibility towards its insured persons, society and the environment,” emphasizes Kathrin Gronau. “Customer centricity and sustainability are not just buzzwords for us. They determine our actions.” The CCO points out that DAK-Gesundheit actively advised a total of 1.6 million customers on offers and services in 2022. This is 600,000 more contacts than in the previous year. In addition, 10.7 million applications, invoices and measures in the area of care were processed, around one million more than in 2021. 99.5 percent of the applications were approved.
Clear and understandable
DAK-Gesundheit published a quality transparency report for the first time in 2021, which clearly shows the key figures of the cash register business. This makes it possible for laypeople to understand the checkout processes. In addition to the graphical representation of services and service offerings, there are statistics on applications for benefits, approval and rejection rates or objections received. In addition to care topics, the focus is also on topics such as pregnancy services, nursing services, prevention campaigns, innovation fund projects and digitalization.
With 5.5 million insured people, DAK-Gesundheit is one of the largest health insurance companies in Germany and is currently celebrating its 250th anniversary under the motto “Social. Solidaric. Sustainable.” The 2023 Quality Transparency Report is available online www.dak.de/transparenzreport available for download.