>> Dear Mr. Stein, in 2012 the Deutsche BKK received the German Service Prize in the health category, which the news channel n-tv awards with the German Institute for Service Quality. In 2013, AOK Plus is in first place and Siemens BKK is in second place. Do such prices really say something about the quality of care or are they more an evaluation of marketing measures?
The award is actually much more than just a great evaluation of marketing measures. Deutsche BKK received the German Service Award for the quality of its customer service and customer advice - on all channels. In this comprehensive sense, excellent service forms the basis for a good customer relationship and makes a significant contribution to good care for the insured.

What do you see as the strength of the smaller BKKs in terms of care compared to the large statutory health insurance companies?
Company health insurance companies vary greatly in size, with Deutsche BKK, for example, being one of the 20 largest health insurance companies in Germany. So we're not that small.

What is the advantage of a BKK like yours?
These are the regional focuses due to the historical development that go hand in hand with certain companies in one or more locations. This means that the regional market shares - even for small BKKs - can be very high in individual regions. In addition, due to the proximity to the customers' professional environment, the specific requirements and needs are also known.

Right up to individual supply projects, which usually have to be managed regionally.

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