More insight into the seal jungle
04.03.2015 16:42
New online service from the Center for Quality in Care Foundation (ZQP) offers orientation on seals and certificates in geriatric care
There are around 30 seals and certificates across Germany that are intended to provide information about the quality of nursing homes and outpatient services. However, it is difficult for those in need of care and their relatives, as well as for professionals, to keep track and assess the benefits. For example, the test content and scope vary greatly. In order to create more transparency, the ZQP has developed a database that shows the most common certification procedures in Germany. It also shows which specific areas will be assessed in the exam.
The range of test areas ranges from hygiene and equipment to dealing with custodial measures or palliative care through to intercultural skills and environmental protection. It is also disclosed whether the tests are carried out by trained volunteers or professional experts, to what extent those in need of care or employees are surveyed as part of the certification, and which institutions award the respective seal or certificate.
“We want to make it easier to navigate the confusing field of seals and certificates by providing reliable information,” explains Dr. Ralf Suhr, Chairman of the ZQP. Seals and certificates can only provide very limited information about the quality of care. However, they provide information about structures, processes and offers. “It’s more important to see for yourself. Those seeking advice should inquire whether the range of services and the atmosphere suit the individual needs of the person in need of care. Conversations with the staff, and if possible also with those in need of care and their relatives, can help to develop a feeling for the respective home or outpatient service,” advises Suhr.
The ZQP's new online service is the result of the foundation's own research and has been expanded from an initial overview graphic into a database. Regular updating of the data sets is planned.